Complaints and Compliments
We want you to be satisfied with our care and welcome your feedback regarding our services as they help us improve our processes.
If you experience problems with our services or if your expectations have not been met, please let us know:
- Speak directly with the person involved if you are comfortable doing so. He/She will listen and develop a plan with you for addressing your concern.
- If you do not feel satisfied, or you do not feel you can discuss your problem or concern with the person involved, please contact a home health supervisor. He/She will ask for details and help resolve it. You can reach a supervisor at (866) 567-7272.
If you have safety or quality of care concerns, you may report these directly to:
The Joint Commission Complaint Hotline:
Phone: 1-800-994-6610
Fax 630-792-5636
Email:
patientsafetyreport@jointcommission.org
California’s Home Health Agency Hotline: 1-800-554-0348
The Physical Therapy Board of California: (916) 561-8200
Website www.ptbc.ca.gov
You might also want to check:
- Admission Criteria
- Advance Directives
- Carbon Monoxide Safety
- Complaints And Compliments
- Discharge Criteria
- Disposal of Medications
- Emergency and Disaster Plan
- Fire Safety
- Facts About Falling
- General Information
- Infection Prevention
- Medication Safety
- Notice of Use and Disclosure Practices
- Oxygen Safety
- Pain Management
- Patient Bill of Rights
- Stay safe in your home